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Location:
Kortrijk, BE
Date: May 23, 2023
Job ID: 8388
Customer Success Coordinator
As an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities.
Because we believe diversity leads to more great ideas and drives innovation.
Thanks to our over 3,000 visioneers, we develop unique visualization & collaboration technology that helps professionals accelerate innovation in the healthcare, enterprise and entertainment markets.
Function
As a Customer Success Coordinator, you are in charge of the administration of repairs, warranty swaps, invoicing of service interventions, sales of spare parts and stock transfer orders for the Barco entities in the EMEA region.
Key Responsibilities
- You collaborate with various stakeholders (Helpdesk, Warehouse, Depot Repair, Traffic, Finance etc)
- You create and follow-up on quotations
- You follow up on spare part availability
- You perform daily follow-up of your outstanding tickets and orders
- You coordinate the shipments of repaired or defective units.
- You send out the invoice
- You work in multiple systems and tools
Your profile
- Bachelor's degree and experience in a similar position, preferably in an international, industrial environment
- You can work independently and have the necessary maturity and skills to communicate with customers and other (internal) stakeholders to send the process in the correct direction
- You take ownership of core responsibilities
- You are invigorated by continuous improvement methodologies
- You have excellent organization skills and can keep an excellent overview of your tasks
- You are computer literate and fluent in Dutch, English or French - knowledge of other languages is an important asset
Let's "wow" you with
- A variety of inhouse trainings at our Barco University so you can continuously grow & learn as a professional.
- A healthy working environment with interesting workshops, sport activities, diverse & fresh lunch/snack breaks - with our own coffee bar and restaurant in Kortrijk - and many more options as we care about your wellbeing.
- The opportunity to work for an international market leader where innovation matters.
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